Shipping Refunds & Returns
At 911 Peptides, we strive to provide excellent customer service. Our refund policy is as follows:
- Shipping may take up to 14 days if there is an issue with USPS. Orders are processed same day or up to 2 days after being placed if during a weekend. Shipping times vary from 2-6 days in most cases.
- Refunds are considered on a case-by-case basis, subject to our discretion.
- Refunds may be granted for product defects, order errors, or valid reasons (excluding buyer’s remorse).
- A 20% restocking fee will apply to approved refunds.
- Customers are responsible for return shipping costs, except in cases of product defects or shipping errors.
- Refunds will be processed through the original payment method used for the purchase.
For inquiries or refund requests, contact our customer support.
Please note that this policy is subject to change, with updates posted on our website. Thank you.
